Refund and Return Policy

Thank you for shopping at KB AuEnergy. We strive to provide high-quality EV chargers and accessories. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

  • You have [number] days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

2. Initiating a Return

  • To initiate a return, please contact us at [Your Contact Information] with your order number and details about the product you would like to return.
  • We will provide you with instructions on how to return the item.

3. Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

4. Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within [number] days, depending on your card issuer’s policies.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Information] and send your item to [Your Return Address].

6. Non-Returnable Items

  • Certain items are non-returnable, including:
    • Items that have been used or damaged after delivery.
    • Items that are not in their original packaging.
    • Items returned more than [number] days after delivery.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with photos of the damaged or defective item.
  • We will arrange for a replacement or refund, depending on the circumstances.

8. Warranty

  • Our EV chargers come with a manufacturer’s warranty. Please refer to the product documentation for warranty details.
  • If you have a warranty claim, please contact us at [Your Contact Information] and we will assist you with the process.

9. Contact Us

  • If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].